1.    General

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• These Terms and Conditions (“Terms”) apply to all visitors and users of this website, including but not limited to customers, suppliers, partners, and anyone contributing content. Tinto Specialty Coffee, trading as “Tinto Coffee” and “UnTinto Unique Coffee” (“we”, “us”, “our”), provides this site and its services subject to these Terms.

• By accessing our website or purchasing from us, you agree to engage with our “Services” and be bound by these Terms, along with any additional policies or guidelines that are referenced here or linked from our site.

• Please read these Terms carefully before using our site. If you do not agree with them, you must not access or use our website or services.

• Your continued use of the site constitutes acceptance of these Terms, as well as any updates or modifications we may make from time to time. We may revise these Terms by publishing changes on this page, and it is your responsibility to check for updates.

• If these Terms are treated as an offer, your acceptance is strictly limited to these Terms.

• Any new features, services, or tools we introduce to our store will also be governed by these Terms.

• By agreeing to these Terms, you confirm that you are at least the legal age of majority in your state or territory of residence, or that you are the legal guardian providing consent for a minor dependent to use this site.

• You must not use our products or services for any unlawful or unauthorized purpose, nor may you use them in a way that breaches local laws (including intellectual property and copyright laws).

• You must not attempt to introduce malicious code, viruses, or destructive elements into our website or systems.

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2.    Accuracy, Completeness & Timeliness of Information

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• While we take care to provide accurate and up-to-date information on this site, we do not guarantee that all content is complete, accurate, or current at all times.

• The information provided is for general purposes only and should not be relied upon as the sole basis for making business, financial, or other decisions. For critical matters, you should consult primary or more reliable sources of information.

• Any use or reliance on the material on this site is at your own risk.

• From time to time, our site may include historical information. Such content is provided for reference only, may not reflect the most recent circumstances, and should not be treated as current information.

• We reserve the right to update, change, or remove any content on our website at our discretion, but we are under no obligation to update information regularly. You agree that it is your responsibility to check for changes and updates to the site.

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3.    Products & Orders

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• We roast and supply coffee beans and related products as described on our website. 

• Product descriptions, pricing, and availability are subject to change without notice. 

• By placing an order, you confirm that the details provided are accurate and complete.

• We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

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4.    Pricing & Payment

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• All prices are in Australian Dollars (AUD) and inclusive of GST (where applicable).

• Payment must be received in full before we dispatch your order. 

• We accept the payment methods listed on our website.

5.    Shipping & Delivery

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• Our shipping rates are calculated for metropolitan areas, major cities, and major regional centers within Australia, excluding the Northern Territory and Western Australia. Deliveries to remote towns or regional locations may incur an additional remote area surcharge, which is not included in the shipping rate displayed at checkout. If this applies to your order, we will contact you directly to provide the updated shipping cost before dispatch.

• Please note that we currently do not ship to the Northern Territory or Western Australia through our standard checkout. For orders to these locations, kindly email us at orders@untinto.com.au, and we will provide you with a tailored shipping rate.

• Delivery times provided are estimates only, while we aim to dispatch orders promptly, we cannot guarantee exact delivery dates. 

• Risk of loss passes to you once the order has been delivered to the address provided.

6.    Refunds & Returns

 

• Your rights under the Australian Consumer Law (ACL) apply in addition to this policy.

• If your coffee is faulty, spoiled, misdescribed, or otherwise fails to meet consumer guarantees, you are entitled to a replacement or credit. Please contact us at suport@untinto.com.au within 7 days of receiving your order. Provide your order number, details of the issue, and photos if available. We will assess your claim and let you know the next steps.

• Due to the perishable nature of coffee, we generally cannot accept returns for: Change your mind, Ordered the wrong grind size or quantity, or Decide you don’t like the flavour or taste.

• Refunds will only be issued where required under the ACL (e.g., if there is a major failure).

• Shipping surcharges or delivery fees are non-refundable unless required by law. If the issue is due to our error or a faulty product, we will cover any return shipping costs (if applicable).

 

7.    Subscriptions 

 

• If you subscribe to recurring deliveries, you authorise us to charge your selected payment method on the agreed schedule.

• You may pause or cancel your subscription at any time (subject to the terms on our website).

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8.    Intellectual Property

 

• All content on our website, including text, images, logos, and branding remain our property or is used under licence. You may not use, copy, or distribute it without permission.

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9.    Limitation of Liability

 

• To the maximum extent permitted by law, we make no warranties or representations about the accuracy, reliability, suitability, or availability of our website, products, or services beyond those expressly stated in these Terms.

• Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable legislation. 

• We are not liable for any indirect, incidental, or consequential loss or damage (such as loss of profit, loss of opportunity, or business interruption) that arises in connection with your use of our products or services, except where such loss cannot lawfully be excluded under the ACL.

10.    Errors, inaccuracies and omissions

 

• From time to time, our website or services may contain typographical mistakes, errors, or missing information. This may relate to details such as product descriptions, pricing, promotions, offers, shipping costs, delivery times, or stock availability.

• We reserve the right to correct such errors or omissions, and to update, amend, or cancel orders where necessary, if information on our site or any connected platform is found to be inaccurate. These corrections may be made at any time without prior notice, including after you have placed an order.

11.    Governing Law

 

• These Terms are governed by the laws of Australia, and disputes will be subject to the jurisdiction of the courts of your state/territory.